Widerrufsrecht
Returns are possible within 14 days.
The following information is required to process your exchange/refund request:
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Products must be in their original condition and include the original labels and tags.
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The packaging must not be damaged and must be in its original condition.
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Returned items must show no signs of use.
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Order number
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Photo or video evidence clearly showing the defect (only if your product arrived damaged).
If the issue is found to be valid, we will refund all costs to send you a replacement product as quickly as possible.
Please note: If the returned items do not meet these conditions, we unfortunately cannot process your return. We reserve the right to reject returned items if we suspect they were used or damaged without our fault.
Always ensure your package has a track & trace code. Returns lost without proof of shipping with a track & trace code will not be refunded. Sending your return by mail without a track & trace code is at your own risk. As the customer, you are responsible for return shipping costs.
1. Register your return
To register your return, please contact info@milovani.com. Our customer service will make sure you receive return instructions as soon as possible.
2. Prepare your product
Pack the product you wish to return securely, preferably in the original packaging. Please note: Unfortunately, we cannot cover return shipping costs.
3. Send us your package
Send the package (with Track & Trace) to the return address listed below:
Contact name: Zhang Xiaowen
Address: 2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen
Phone: 18673113937
Street: Fuhai
District: Baoan
City: Shenzhen
Province: Guangdong
Country: China
Postal Code: 518100
Please note: The return costs depend on the size of your order.
Estimated return shipping costs:
(Return shipping to China may be high — approximately €25)
Return form:
Email: info@milovani.com
4. Receive your refund
After we receive your return, the full purchase amount will be refunded using the original payment method. If possible, items should be returned in their original condition and as undamaged as possible. The refund will be issued within five business days to your bank account or chosen payment method.
Please note: Always contact our customer service before returning your order. Returns sent without prior contact cannot be refunded.
HYGIENE PRODUCTS
The following items cannot be returned or refunded (this list is not exhaustive): underwear, bikinis, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and do not accept returns of beauty and health products for the safety of our customers.
NON-STANDARD SIZE PRODUCTS
We accept returns of items in different sizes or colors. In such cases, we will only refund 50% of the purchase price per returned item. This policy is meant to encourage mindful returns and reduce environmental impact.
Please note that you are responsible for selecting the correct size and color. Returns of items in clearly incorrect colors (due to customer error) are also subject to this policy.
OPENED PRODUCTS
Unfortunately, we cannot accept returns of opened products. We take returns seriously and strive to meet our customers’ needs. However, for health and safety reasons, opened products cannot be returned.
That said, we want you to be satisfied with your purchase. If you have questions or concerns about the product, please do not hesitate to contact us — we are happy to help.
If you received a damaged or defective product, please contact us immediately upon delivery so we can arrange a replacement or refund.
EXTRA DISCOUNT PRODUCTS
Please understand that we do not accept returns on products offered with an additional discount. That includes items on sale that received an extra discount. According to our return policy, all sales of clearance or reduced items, including those with additional discounts, are final.
We understand it may be disappointing if a product doesn’t meet your expectations, but due to the nature of such offers, we cannot provide refunds or exchanges for these items.
If you have any questions or concerns about a purchased product, please contact us — we’ll be happy to help.
ORDER CANCELLATION
You may only cancel your order within 5 minutes of placing it. After 5 minutes, orders are already in processing and cannot be canceled.
If you wish to cancel your order, please contact info@milovani.com immediately after placing it.
PAYPAL RETURN REFUND POLICY
If you request a refund via PayPal, please send the product to our Dutch return address.
Note: This address is used for administrative purposes only — our warehouse is in China.
If a customer chooses to return a product via PayPal to our Dutch address, we will forward the item ourselves to our warehouse in China. These forwarding costs are significant and will be deducted from the refund amount. The remaining amount will be refunded to the customer promptly.
Why is this policy necessary?
This policy is in place to prevent us as the seller from incurring unreasonable costs for returns not sent to the correct warehouse. By sharing the cost fairly, we ensure sustainable and fair return handling.
We appreciate your understanding and cooperation. If you have any questions, feel free to contact us: info@milovani.com
AFTERSELL POP-UP DOUBLE ORDER POLICY
Sometimes customers may accidentally place a double order through our Aftersell pop-up offers, thinking they are only ordering once at the discounted price.
In such cases, we offer the option to cancel the duplicate order within 5 minutes of placing it. Please send an email immediately to: info@milovani.com
After this 5-minute window, cancellation is no longer possible as the order may already be in processing.
Of course, you may return the duplicate item, provided you follow our return policy steps.
Returns are always at the sender’s risk and return shipping costs are non-refundable.